Frequently Asked Questions
Q: Does the price include set up and delivery?
A: The final quote you are given will include any delivery, set up, and taxes. This price is based on current sales tax figures and information given about the event during the reservation process.
Q: Can I pick up the equipment myself?
A: No, Inflatables range in size and shape. Our installers are trained in how to transport, set up and take down the units without damaging them or hurting themselves. We can do they heavy lifting and you’ll have a better peace of mind knowing that your unit is set up properly.
Q: Does the standard 5-hour rental time include your set up time?
A: No. Our schedule allows us time to arrive early and set up so you can enjoy your full rental time at play. We will always call you an evening or two out from your event, as a courtesy, to confirm the order and make you aware of our delivery schedule.
Q: Does the inflatable have to be on the entire event?
A: Yes. The blower is what keeps your unit inflated so you can enjoy the bouncer. Children sometimes do think it is funny to turn it off and on while others are bouncing. Doing this can rapidly deflate the unit and possibly injure those inside and damage the bouncer. This is why we require adult supervision to reserve our equipment.
Q: Do you deliver to city or private parks? Do parks have electricity?
A: Arizona has many amazing parks, but most do not allow inflatables to utilize their electricity. We rent generators at a reasonable cost to supply the power needed. We deliver to all city parks. If we are not listed on the city’s list just give us a call and we can get approval for you fast. Some parks allow reservations while others are on a first come first served basis. Be sure to get your permits from the appropriate Parks and Rec. department prior to arrival. Most of these offices are closed on weekends and some on Fridays.
Here are some links to help you with your park reservation:
Q: What types of payments do you take?
A: Cash, Cards or Business Checks. If paying by cash, please have exact change as our drivers do not carry cash. Personal checks are not accepted. If you have a business check, please call us to get approval before designating the funds.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: What surfaces do you set up on?
A: We can set up on most surfaces. If you have any questions about your area, give us a call and lets talk about it.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: You are not responsible for normal wear on our units. Seams may develop tears in high traffic areas over time. Our units are inspected before each use and when they are cleaned after every use. If anything happens at your event, please have the participants exit the inflatable and immediately call our office.
If damage does occur due to negligence or failure to follow the safety instructions provided or printed on units, you will be responsible for the full costs of repairs/replacement of all equipment. This can run from hundreds to thousands of dollars. We do not want you or us to ever be in a situation where this conversation must take place.
Example: Your child is excited to play with the new toy they just opened and brings it into the bounce house. While bouncing they accidentally fall and puncture the surface of the inflatable. You would be responsible for this. In most cases this is not a small patch because of where it is located. They would have to replace the entire vinyl panel. If they cannot replace the panel, you would be responsible for the purchase of a new unit.
Q: What does my set up area need to look like?
A: The area should be cleaned and free of debris, sticks, twigs or pet waste. The yard should be cleared of pet waste the day before and properly cleaned if needed. We will not set up in a yard that shows signs of pet waste. The cost to sanitize units that have any type of pet waste on them is considerable and will be passed on to the customer. Please make sure there is a direct path to the set up area for your installer to use. Our dollies are a minimum of 36” wide and sometimes the inflatables are larger. We will not lift them over objects or go through your home as this could damage the units or your possessions.